Resume

Work Experience

Peraton | UX Team Lead

Jan 2021 to Present, Herndon, VA

Designed a responsive and accessible customer portal for tracking and managing service requests. Created an “atomic” design system. Elicited and proposed functional and nonfunctional requirements; created personas, journey maps, and conducted usability testing. Assisted with identifying critical success factors and key performance indicators.

Northrop Grumman | Senior UX Designer

Dec 2014 to Jan 2021, McLean, VA

Lead UX designer for a multi-domain battle management application. Designed an interactive, conceptual wireframe demonstrating how users could generate battle plans based on sensor data and weighted attributes; illustrated how the application could sequence actions to optimize the user’s priorities; and provide the user information on how the machine-learning algorithm justified its decisions.

Xcelerate Solutions | User Researcher

Jan 2014 to Nov 2014, McLean, VA

Researched and interviewed users' pain-points with the legacy change management process and re-engineered a lean process based off IT service management (ITSM) best practices. Provided guidance on review board charter and procedures for evaluating and deliberating on change requests.

Phacil | User Researcher

Jul 2013 to Nov 2013, Arlington, VA

Interviewed IT service operation engineers to understand current use cases, operating environment, and pain-points with legacy processes and applications. Documented explicit and implicit functional and nonfunctional requirements. Performed competitive analysis on commercial off-the-shelf (COTS) products for purchasing consideration.

MorganFranklin Consulting | Senior Consultant

Nov 2012 to May 2013, McLean, VA

Elicited and organized functional and nonfunctional requirements for business intelligence products. Evaluated and short-listed vendors. Documented use cases between the finance and IT department. Translated and brokered requests between the two functions.